We accept returns for up to 14 days should you decide you do not want your item & it must be returned unopened, fitted or used in any original packaging. We must be informed of damaged items immediately. If there is damage to any returned parts in transit or if the value of item has been reduced as a result of over handling (for example more than you would in a shop) you may be liable for a deduction in the refund to cover our costs. Please ensure you package it well & send it back recorded delivery. Please keep any proof of postage.
Before attempting to send anything back, please complete & submit the following online returns submission form. Once we have received & reviewed your request we will email you with details on how to proceed.
Cancellation of pre-orders
Please note: When you place a pre order, we manufacture your bike specifically to that order. This means that part of your payment is a €15 non-refundable deposit. If you decide to cancel your pre order, we will refund your payment, however we will keep the €15 deposit to help cover the costs of administration & re-sale of your order to another customer. This only applies to pre-orders and not to orders where an item is in stock. If you cancel an order for a stock item, we will refund you in full.